Terms & Conditions

Last Updated: [Friday September 12th 2025]

Welcome to nellymitchell.com. By accessing or using this website, programs, content, products, and services (collectively, the “Services”), you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

  • This Site is owned and operated by Nelly Mitchell ABN, trading as Nelly Mitchell.

  • By using this Site, you confirm you are over 18 years old and have the capacity to enter into this agreement.

2. Services Provided

Through this Site, you may purchase or access:

  • Online programs, courses, and coaching (including The Shift, Genius by Design, and other offerings).

  • Retreats, workshops, and live events.

  • Resources, guides, and digital downloads.

  • Community memberships and related products.

3. Health Disclaimer

  • All content, tools, oils, supplements, and resources shared through this Site are for educational and informational purposes only.

  • Nothing provided is intended to be medical, psychological, or financial advice. Always consult your healthcare professional before starting new health routines, supplements, or treatments.

  • Results vary for each individual, and no guarantees are made.

4. Payments & Refunds

  • Prices are listed in AUD unless otherwise stated.

  • Payments are required upfront to secure access to services, programs, or events.

  • For live events or retreats, spaces are limited and non-refundable, unless otherwise stated in the specific event terms.

  • For digital products and programs, due to the nature of immediate access, refunds are not generally offered. Exceptions may apply where required by Australian Consumer Law.

5. Cancellations & Transfers

  • Retreats and live events: if you cannot attend, you may request to transfer your ticket to another eligible participant with prior written notice.

  • Online programs: transfers are not permitted unless explicitly approved.

6. Intellectual Property

  • All content on this Site — including text, images, graphics, downloads, and course materials — is owned by or licensed to Nelly Mitchell.

  • You may not reproduce, distribute, or sell any content without prior written consent.

  • Personal use only: you’re welcome to use resources for your own business/life, but they are not to be repackaged or shared publicly.

7. Community Conduct

If you access group spaces, whether in-person or online:

  • Respect confidentiality of other participants.

  • Be kind, respectful, and professional.

  • No spamming, self-promotion, or inappropriate behaviour will be tolerated.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Nelly Mitchell will not be liable for any damages, loss, injury, or harm arising from use of the Site, programs, or products.

  • You acknowledge that you participate in services voluntarily and accept full responsibility for your own choices, health, and outcomes.

9. Privacy

Your privacy is important. Any personal information you provide is handled in line with our Privacy Policy [link here].

10. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

11. Contact

For questions, contact:
📧 nelly@nellymitchell.com